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CX Transformation with a Custom Financial Software Solution for a Leading FinTech Company

Centralized Credit Data Management to Power Machine Learning in Financial Services

Overview

The client is a prominent South African fintech company that helps customers with debt relief and financial advice. They were looking for a more intelligent way of managing customer credit data prompting the need for a custom financial software solution built specifically for the FinTech space, which would involve having such data centralized to generalize machine learning models, marketing campaigns, and strategic decision-making. Pulling credit data from bureaus was prohibitively expensive and inefficient. That's where L&G Consultancy came in. We architected a low-cost, secure financial software solution using Azure's technology stack that streamlined data access, improved processing speed, and enhanced data security.
CX Transformation

The Challenges

The client faced several hurdles

High Data Retrieval Costs

Repeated credit score requests drained almost all profits.

Inefficient SQL Queries

Reporting delays were hampering timely decisions.

No Automation

Data handling was manual, increasing the chances of errors while slowing down the process.

Non-scalable

The current setup could not handle the growing volume of data.

The Objective

Building a Cost-Effective, Scalable Credit Data Framework

To reduce credit data retrieval costs and improve efficiency, we aimed to build a smarter system one that eliminated duplicate requests, centralized storage, and provided seamless access across platforms. Security, speed, and scalability were at the core of our custom-built financial software for the client.

The Solution

We developed a custom data management framework for this FinTech solution, focused on eliminating redundancy and improving credit data access. It was developed to the following process.

PROCESS

With Azure Databricks, we deduplicated credit request data to ensure that only unique queries went to the bureau.

With Azure Databricks, we deduplicated credit request data to ensure that only unique queries went to the bureau.

With Azure Databricks, we deduplicated credit request data to ensure that only unique queries went to the bureau.

With Azure Databricks, we deduplicated credit request data to ensure that only unique queries went to the bureau.

  • Azure Data Factory: orchestrating customer and institution mapping
  • Azure Databricks: data cleansing, processing, deduplication, and redistribution
  • Azure Synapse: scalable analytics and reporting
  • Unity Catalog: role-based access for secure data governance

The Impact

This secure financial software solution empowered the client with long-term operational efficiency and a solid data infrastructure.

By streamlining the way credit data was retrieved, the client was able to work more efficiently and cut down on costs. The updated system not only made data processing faster and smoother, but also added the flexibility they needed to adapt quickly and scale operations as the business grew.

20% decrease in batch processing costs.

Improved data flexibility, speed, and accuracy.

Increased operational efficiency through automation.

Enhanced security through controlled data access.

Scalable infrastructure supporting future growth.

Where We Are

Our Global Presence

Delivering world-class digital solutions from three strategic locations across the globe.

South AfricaSouth Africa
ZACape Town

4th Floor, Mutual Park, Pinelands, Capetown, South Africa - 7405.

UAEUAE
AEDubai

FZCO 421, Dubai Commercity, Dubai, United Arab Emirates.

IndiaIndia
INAmritsar

SCO 6, Floor - 5, Dua Square, Ranjit Avenue, Block - B, Amritsar, Punjab, India - 143002

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  • Banking
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  • Cross-Platform and Web Development
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Logo

AI-Fuelled software agency, helping business professionals to thrive. Trusted by global leaders.

Company
  • About Us
  • Blog
  • Careers
  • Our Term
  • Success Stories
Services
  • AI-Enabled Applications
  • Big Data
  • Cloud Consulting Services
  • Data Engineering & Analytics
  • Data Migration
  • DevOps Solutions
  • Enterprise Application Development
  • Product Architecture Design
  • Remote Engineering Teams
  • UI/UX Design
Industries
  • Banking
  • Ecommerce
  • Fintech
  • Healthcare
  • Hospitality
  • Manufacturing
  • Telecom
  • Travel & Transport
  • Education
Technologies
  • Cloud and Infrastructure Solutions
  • Cross-Platform and Web Development
  • Digital Experience Platform
  • Enterprise Technologies
  • Modern Frontend Interface

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